Live / Slots
At 54bd, your account data belongs to your account. This policy explains what information we collect when you use our lobby, how it is stored, and what choices you have over it. Access and eligibility depend on your local law and eligible regions.
When you open an account on 54bd, we collect the details you submit during registration — your name, contact information and any identity verification data required for your account. When you make a deposit or withdrawal through your account wallet, transaction references linked to methods like bKash or Upay are recorded as part of your account history. We do not sell your personal information to third parties. We store account data on secure servers and apply access controls so that only authorised processes and personnel can reach it. Cookies and similar browser signals are used to keep your session active and to remember your device across visits — you can adjust cookie preferences through your browser settings at any time. We retain account data for as long as your account remains active and for a period thereafter as required by applicable policy or law. If you close your account, we will follow our standard data-retention schedule, which you can ask about through our support route. How this policy applies to you depends on your local law and eligible regions. By using 54bd, you acknowledge that you have read this policy and understand how your data is handled.
This policy applies to information collected directly through 54bd — your account registration, wallet activity and in-lobby browsing. It does not extend to third-party services you reach through external links, and it does not govern how game studios such as Pragmatic Play or PG Soft handle data on their own systems. Understanding the boundary helps you know who to contact when a data question arises.
Data collected when you log in, register or update your account details — including your email address and any identity fields you complete — falls squarely inside this policy. We control how that data is stored and who can access it.
Transaction references generated when you deposit or withdraw through your account wallet are covered here. The underlying payment rails — bKash, Upay — operate under their own provider terms; we record only the reference data visible on your account side.
Your browsing behaviour within the 54bd lobby — which game categories you open, session duration and device type — is collected to keep the site functional and to improve navigation. This data is covered by this policy and is not shared externally for marketing.
Game studios listed in our lobby, external analytics tools and payment providers each operate under their own privacy terms. Once data leaves our platform boundary, this policy does not apply. We recommend reviewing those providers' terms separately.
Your account gives you direct access to several data-related actions without needing to contact support. Log in and open the account settings section to review the personal details we hold on record. If something is incorrect — a misspelled name or an outdated contact number — you can edit it directly from that screen. For fields that are locked after verification, raise a correction request through our support route and we will process it according to our standard account-update procedure. If you want to know what data we hold beyond what is visible in account settings, submit a data-access request through the contact method listed in the support section below. We aim to respond clearly, though response times depend on the volume of requests and the complexity of your query. You may also ask us to delete your account and associated data; note that some records are retained for the period required under applicable policy, and deletion requests for active wallet histories linked to bKash or Upay transactions may be subject to a retention hold. Access to these actions depends on your local law and eligible regions.
Open account settings after logging in to see the personal and contact details we currently hold. This is the fastest way to check what is on file without raising a support request.
Editable fields can be updated directly in your account settings. For locked fields — typically those set during identity verification — submit a correction request through the support contact below.
If you want a fuller picture of what data we hold, or have a question about how a specific data point is used, contact us through the published support route. State your account email so we can locate your records.
You can ask us to close your account and schedule your data for deletion. We will confirm the retention period that applies to your transaction records before processing. Eligibility depends on your local law and eligible regions.
If this policy raises a question that account settings cannot answer, use one of the routes below. We ask that you include your registered account email in any message so we can match it to your record and respond accurately. Availability of support depends on your local law and eligible regions.
Open the chat widget from any page inside the 54bd lobby. Use this for account-specific data questions where you need a back-and-forth response. Have your account email ready when the chat window opens.
Send a written data-access or correction request to the support email published in the contact section of the site. Written requests are useful when you need a documented trail of the question and our response.
The Help section inside your logged-in account area lists the current contact options and any published guidance on data requests. Check there first, as the available routes and their status are updated directly in that section.
We apply access controls and encryption to the data stored in your account. This section covers the four areas visitors ask about most: how we secure data at rest, how cookies work across your devices, how long we keep your records and how to request a change to your stored information.
Account data is stored with access restricted to authorised internal processes. Your password is hashed and is not visible to support staff. If you suspect unauthorised access, change your password immediately from account settings and contact support through the published chat or email route.
We use session cookies to keep you logged in across page loads and device-continuity cookies to remember your preferred settings when you return on mobile or desktop. You can clear or block cookies through your browser; some site functions may not work correctly if you do.
Active account data is kept for as long as your account is open. After an account is closed, we retain a minimal record for the period required under our operating policy. Transaction references linked to bKash or Upay deposits are part of this retained record and cannot be deleted ahead of that window.
To update locked account fields, correct a data error or ask about a specific data point, use the support contact routes published in the Help section. Include your account email and the specific field or record you are asking about so we can respond without unnecessary back-and-forth.
These are the questions we receive most often about how 54bd handles your data. If your question is not answered here, use the support contact route listed above.
We collect the name, contact details and any identity verification fields you complete during registration. If you deposit using bKash or Upay, we record the transaction reference on your account. We do not collect payment credentials directly — those are handled by the wallet provider.
We do not sell your personal data. We may share data with service providers who operate parts of our platform under confidentiality obligations. Game studios in the lobby — such as Pragmatic Play or PG Soft — operate under their own data terms, which apply to your activity inside their game environments.
Log in and open account settings to view the personal and contact details on record. For data not visible in settings — such as internal logs or historical transaction references — submit a written request through the support email route and include your registered account email.
Yes. Contact support through chat or email to request account closure and data deletion. Some records, including transaction references tied to bKash or Upay activity, are kept for the retention period required under our operating policy. We will confirm this window before processing your request.
We use cookies to keep your session active and to remember your device when you return. You can disable cookies in your browser settings. If you do, some lobby functions — including staying logged in across pages — may not work correctly on mobile or desktop.
Reach us via the live chat widget in the lobby or send a written message to the support email in the Help section. State your account email and describe the specific concern. We will review the record and respond through the same channel you used to contact us.